January 24, 2023
Effective Date: January 1, 2023
This Shipping Policy is issued and operated by Picadex Limited.
Throughout this Policy, “Picadex”, “we”, “us”, “our”, and “the Company” refer exclusively to Picadex Limited, the legal entity responsible for processing orders, shipping, and customer support for purchases made through www.picadex.com.
Thank you for shopping with Picadex Limited. We are committed to processing and delivering your order as quickly and efficiently as possible. Please read this Shipping Policy carefully before placing an order.
1. Order Processing
All orders are typically processed within 1–2 business days (excluding weekends and public holidays) after you receive your order confirmation email.
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking information.
Processing times are estimates and may occasionally vary during periods of exceptionally high demand.
2. Shipping Time
Picadex Limited currently offers Free Standard Shipping within the United Kingdom.
| Destination | Estimated Delivery Time | Shipping Cost |
|---|---|---|
| United Kingdom | 5–8 business days | Free |
Business days exclude weekends and UK public holidays.
Delivery time estimates begin once your order has been dispatched.
3. Delivery Estimates
The delivery times shown above are estimates only and are not guaranteed.
Actual delivery dates may vary due to circumstances beyond the reasonable control of Picadex Limited, including but not limited to:
- Courier operational delays
- Severe weather conditions
- Peak seasonal demand
- Customs or security inspections
- Transportation disruptions
- Force majeure events
While we work closely with our shipping partners, Picadex Limited cannot be held responsible for delays caused by third-party delivery providers.
4. International Shipping
At this time, Picadex Limited ships only within the United Kingdom.
International shipping is currently unavailable.
5. Shipping to P.O. Boxes
At present, Picadex Limited is unable to deliver to P.O. Box addresses.
Customers must provide a valid residential or business street address to ensure successful delivery.
6. Delivery Address
Customers are responsible for ensuring that all shipping information is complete and accurate before placing an order.
Picadex Limited is not responsible for delivery delays, failed deliveries, or additional shipping costs resulting from:
- Incorrect addresses;
- Incomplete addresses;
- Incorrect postcode information; or
- Failure to update delivery information before dispatch.
If an order is returned due to an incorrect address supplied by the customer, additional shipping charges may apply before the order can be reshipped.
7. Order Tracking
Once your order has been shipped, Picadex Limited will send a confirmation email containing your tracking number.
Tracking information may take up to 48 hours to become available after dispatch.
Customers can track their order at:
If your order has not arrived within the estimated delivery timeframe, please contact us at:
Please include:
- Your order number
- Your full name
- A brief description of your enquiry
Our support team will investigate the matter with the shipping carrier where appropriate.
8. Delivery Confirmation
Once the courier marks an order as Delivered, the shipment is considered successfully fulfilled.
If you believe your order has not been received despite tracking showing delivery, please contact Picadex Limited promptly.
Depending on the circumstances, we may request additional information, including:
- Confirmation that the delivery address was correct;
- A signed declaration of non-receipt; and
- Cooperation with any courier investigation.
9. Returns, Refunds & Exchanges
If you are not completely satisfied with your purchase, Picadex Limited accepts eligible returns within 31 days of delivery, subject to the conditions set out in our Refund & Return Policy.
Returned products must satisfy our return eligibility requirements before a refund can be approved.
If your product arrives damaged, defective, or incorrect, please contact us as soon as possible at:
Please include:
- Your order number;
- A description of the issue; and
- Clear photographs of the product and packaging.
Each claim is reviewed individually, and Picadex Limited will work to provide an appropriate resolution in accordance with our Refund & Return Policy.
10. Contact Us
If you have any questions regarding this Shipping Policy or your order, please contact Picadex Limited:
Email: contact@picadex.com
Website: https://www.picadex.com
Our customer support team will be happy to assist you.
Legal Notice
This Shipping Policy is issued by Picadex Limited and applies exclusively to purchases made through www.picadex.com.
Nothing in this Policy limits or excludes any statutory rights available to consumers under applicable law.
Throughout this Policy, any reference to “Picadex”, “we”, “us”, “our”, or “the Company” means Picadex Limited.