Yes, we offer a free prepaid return label for all returns, no matter the reason. If you’re not 100% happy, returning your order is quick, easy, and completely free.
Frequently Asked Questions
Welcome to Jeritoc Help Centre. Below you’ll find quick answers to the most common questions about orders, delivery, returns, and support. Still need help? Our UK-based team is just a message away.
FAQ
When will my order be dispatched?
All orders are processed within 24 hours (Mon–Fri). You’ll receive a tracking email once it’s on its way.
How long does delivery take?
We use Royal Mail Tracked 24® and DPD. UK deliveries typically arrive within 5–8 business days after dispatch.
Where does my order ship from?
All orders are packed and dispatched from our Birmingham warehouse. No overseas wait times or surprise fees.
Why hasn't my tracking updated yet?
Tracking links may take up to 48 hours to activate. If there’s still no update after that, feel free to contact us.
Can I return my product?
Of course, we offer a 31-day no-quibble returns policy. Just email support@jeritoc.shop with your order number and we’ll walk you through it.
What if I received the wrong item?
We’re really sorry! Let us know immediately and we’ll send the correct product at no extra cost.
Can I cancel or update my order?
Yes — you can cancel your order from your confirmation email within 1 hour. After that, contact us and we’ll do our best to help.